We only ship to locations within the United States except Alaska and Hawaii.
We offer free shipping in the US.
We need 12-24 hours processing time and then your order will be shipped. (Monday-Friday) The carrier is Fedex; UPS; USPS and DHL.
It's our goal to make sure your order is processed quickly and efficiently.
We will ship your order within 24 hours from the US. (In very few cases, we can't within 24 hours, but we promise to ship it within 2 business days.)
Please allow 2-7 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation. Please check the picture to confirm how long it will take for the delivery.
Any delivery dates provided by Juplink are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your Juplink account if you have registered. If you haven't registered on our site, you could also track your order here (https://www.17track.net/en) with your tracking number.
For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.
General Shipping Information:
Orders with Free Standard Shipping will take 2-3 working days to process and ship.
Orders with expedited or priority shipping are processed with priority but may still be subject to 1-2 working day processing time. In many cases, if ordered before 1pm, we process same day. If you are unsure about what shipping speed you need, please reach out to customer support at email@example.com
There may be extra shipping times during the holiday season due to volume.
Orders placed after Business hours (Mon-Fri 8AM-5PM Pacific) will be processed the next working day.
Shipping hours are Mon-Fri 8am-5pm Pacific. We do not ship weekends.
We strongly prefer shipping to physical addresses over P.O. Boxes as some carriers cannot complete delivery to these locations.
If your shipment arrives damaged, please reach out to customer support within 48 hours so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.
Lost or Stolen Shipments:
If your shipment tracking shows delivered but you do not have it, we would first always recommend checking with the carrier as sometimes they hide shipments to prevent theft or if you live in a housing complex, it may also be left at the main office. If after checking, you still do not have your shipment, please contact us and we will be happy to consider resolutions with you.
Unwanted/ Refused Shipments:
If you receive a shipment you no longer want and the package is unopened, you may return to sender and once we get the shipment back we will be happy to issue you a full refund if applicable. Please note, there may be Return to Sender charges with some carriers which we are not responsible for.
If a shipment is not deliverable by the selected carrier or multiple attempts to deliver are unsuccessful, your shipment will be returned to sender. Once we get your shipment back, we will process a refund for the order.
Shipments with Incorrect Shipping Information:
If you just placed your order and have the incorrect shipping information, please contact customer support ASAP as our orders are processed quickly and the window for editing shipments is time sensitive.
If your order ships with the wrong information there is unfortunately not much we can do, but depending on the carrier, you may be able to reroute or have your shipment held at a location. Please note, there may or may not be a fee associated with this service that we would not be responsible for.